The Federal Airport Authority of Nigeria (FAAN) has named Dana Airline as the best-operated commercial airline in Nigeria, in 2011. This comes weeks after the Federal Ministry of Aviation restored the operating license of Dana air after one of its fleets crashed in June. Dana airline is yet to resume operation and its absence has left Nigeria with just three domestic commercial airlines – Arik, Aero and IRS airlines.
Speaking on the award, a Regional General Manager of FAAN, Chris Bature said, that the “mode of selection includes passenger capacity, frequency of the landing and take-off, their response to payment of bills. Among the domestic carriers, they (Dana) were the best. They had the best volume; they were punctual in their operations. In all fairness, they did their best and we need to recognize that and encourage them to get back to their feet.”
Dana was also praised for prompt payment of dues and good customer relation. Reacting to the award an airport station manager of Dana Air, Kayode Adeniran said,“We have this policy in our company that we must not delay passengers, we have introduced another type of system. If your flight is delayed by 40 minutes, we give refreshments to all passengers that already had their boarding passes. So people will be impressed by our service.”