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E-Branches to Enhance Access to Banking

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ACCESS Bank has revealed an ambitious expansion strategy that would add up to the opening of more than 50 e-branches across the country. This plan was part of the bank’s innovative response to smart-banking revolution which is ardently craved by customers.

Herbert Wigwe, Access Bank Group Managing Director spoke at the unveiling of the first e-branch in Okota, Lagos that the e-branches will serve as self-service electronic centers that will promote inclusive banking and the cashless policy. He said the e-branches were expected to bridge the service gap and improve overall customers’ service experience across the country.

He further explained that the e-branches will predominantly be a self-service electronic channel that requires minimal human interface. “Access Express is an intelligent response to customers’ needs and is ahead in terms of value delivery. Our self-service electronic branch is a one-stop centre where customers are able to do banking transactions, which ordinarily would have taken them to the banking halls. In the next few years, we hope to open about 50 of these e-branches across the country. Specifically, Access Express branches will offer 24/7 cash withdrawal service to Access Bank card holders and other Banks’ cardholders.”

Wigwe also noted that with the e-branches, customers could inquire about their account balance, deposit cash into their accounts; access their statements and previous transactions, receive and transfer funds; as well as pay for pre-booked airline tickets, purchase airtime for mobile phones via PIN vending and virtual top ups and settlement of utility bills.

Abraham Ehijator Aziegbe, Group head, Retail Operations, Access Bank, explained that the e- banking channel would offer customers the flexibility and convenience of being in control of how and when they carry-out their banking transactions. He explained, “For instance, customers could make cheque book request, initiate account and loan application, and demand bank drafts.”

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