TEAM: Together, Everyone Achieves More.
Witty yet true, the above-mentioned points to the need for implemented people skills in business. The culmination of virtues can ultimately secure increased productivity and subsequently, profitability when effectively applied.
We all know the damage that poor customer service can incur profit-wise. Some businesses also experience high staff turnover rates due to personal conflicts left unresolved. From better communication to developed tolerance, there is always something we can work on as individuals to promote greater relationships, and prevent such instances from taking place.
Here are 5 people skills guaranteed to help you succeed:
1. Communication: Have you ever spoken to someone, only to get a response that was completely off-topic? Yes? Then, you have been a victim of poor communication and understand why it’s a problem. It is important that you and your colleagues pay attention to any message being passed across, resisting the urge to form your own opinions when you should be listening.
2. Empathy: The ability to understand what others – both colleagues and customers alike – are feeling per time is also very crucial in the workplace. That way, you are capable of showing the appropriate care and concern needed to put them back at ease when the need arises.
3. Tolerance: Do you tolerate differences in personalities and opinions? With diversity in backgrounds, ideologies and perspectives, disagreements are inevitable, but it’s how these are handled in the workplace that could make or break the best of working relationships.
4. Patience: This virtue is reflected in how we handle our tempers with trying people and circumstances. Repeating information to a colleague, or not reacting harshly to mistakes made; all tie in to the people skill called patience.
5. Conflict Resolution: For as long as we live, mankind will always experience conflicts, particularly when many people are together for long in close proximity. Effective conflict resolution skills prevent such collisions from blowing out of proportion to the detriment of the business and its stakeholders.